Predictive insights and hyper-personalisation are transforming marketing by allowing brands to anticipate customer needs and personalise interactions on an individual level. Using AI and machine learning, predictive analytics enables brands to analyse massive datasets—browsing patterns, purchase history, and even contextual cues—to understand what a customer might be interested in next.
Why it’s Useful for Businesses
Predictive insights empower businesses to engage with customers at the right time with the right message. For example, a retailer could use predictive tools to offer tailored discounts on products a customer has shown interest in. By offering highly relevant recommendations, businesses can increase conversions, drive repeat purchases, and enhance customer satisfaction.
How it Benefits Businesses
Predictive insights streamline marketing efforts, making campaigns more efficient. By delivering content that resonates personally with each customer, businesses can improve engagement, optimise ad spend, and increase customer loyalty. Brands like Spotify and Netflix have perfected this approach, using predictive algorithms to make personalised recommendations that keep users engaged.
Sources and Further Reading: Spotify’s Predictive AI, Forbes on Predictive Personalisation
